Stephen Taylor – Portland, Maine (Phoenix Management Company)

This year while in the market for an additional truck for a new contract, I found one at a car dealership already outfitted with a BOSS 9’2″ Power-V Plow. Not familiar with BOSS plows and hesitant to ignore the [...]]]> Source: Boss Plow

Stephen Taylor – Portland, Maine (Phoenix Management Company)

This year while in the market for an additional truck for a new contract, I found one at a car dealership already outfitted with a BOSS 9’2″ Power-V Plow. Not familiar with BOSS plows and hesitant to ignore the advice of my father who said to always go with trip-edge plows in Maine, I called a friend who has had a BOSS plow for five years. He told me he would never go back to our previous local manufacturer after experiencing the quality of his BOSS plow. I was sold.

I immediately put the truck in service plowing commercial properties. My staff and I were very pleased with the simplicity of the design without loss of function, excellent cut to the pavement and, of course, the incredible attachment system. It’s easily the best I’ve ever seen. THE BOSS suspension system also lets my truck ride softly, making it easier on me and my truck. And while all of that completely validated my purchase, I was most impressed with what came later that winter.

One night I noticed the lights were out of alignment, so I stopped by my local BOSS dealer, McFarland Spring in Portland, Maine. After adjusting the lights, they looked over the rest of the plow and tweaked a few items simply to maintain my satisfaction as a BOSS customer. I hadn’t been treated like that at a plow dealership in a while. Winter came on and we moved about 60 inches of snow with that BOSS 9’2″.

Late one night a February nor’easter hit Maine, dropping two feet of new, heavy snow. At about 4:30 a.m., my driver came over with the truck to tell me he had blown a line. After looking it over, I saw that the weld on the main hinge had failed, and the plow was completely off the A-frame. So I showed up at McFarland about an hour before opening to drop off the plow. Over 30 years of experience had taught me to get to the front of the line after a big storm. Jim, the owner’s son, was just showing up to plow the yard. He saw me pull in, stopped and came right over to see what I needed. After showing him the problem, he opened the shop and had me drop off the plow inside the garage. Remember, this was the first time I bought a BOSS plow, and it came from the car dealer! Jim told me he would get in touch as soon as he ran it by BOSS warranty claims. However, because I’m not familiar with BOSS service, I immediately expected the old runaround.

So on my way home later that morning, I decided to stop by the dealership to make sure they were still focused on my plow and situation. As I pulled into McFarland, Mr. Parsons, the owner, saw my truck and waved me right in through the open bay door. Confused, I put my window down to make sure he knew who I was and what I was there for. He said, “Perfect timing! We’ve got your plow all ready for you.” I was stunned. In four hours, McFarland had disassembled my Power-V, diagnosed the problem, selected the new part from their in-house inventory and put my plow back in service. On top of that, after we attached the plow and the technicians properly adjusted it for the angle of attack, Mr. Parsons said, “Okay, you’re all set. BOSS has approved this repair under warranty.” Frankly, I didn’t think service like this existed anymore. I found myself calling the owner, the crew, and my buddy who recommended BOSS to tell them all how pleased I was with McFarland Spring and BOSS Plows for their excellent quality, design, service and the integrity to stand behind their product in a commercial application. With over 30 Maine winters and about 3,000 inches of snow under my belt, I wish I’d had a BOSS with me all the way. Let the yellow plows run. I’m proud to be a member of the Red Revolution!